Why isn't Laneway recognising my flight number?

Sometimes, your flight may not be recognised if it is a chartered flight or code share flight.

If you have purchased Lotte Duty Free goods and your flight number is not being recognised, please get in touch with enquiries@lottedutyfree.com.au so they can assist. Please note also that in order for your flight number to be recognised, you must be travelling internationally from / to Melbourne Airport. You will not be considered to be travelling internationally from / to Melbourne Airport if you transfer through another airport in another Australian capital city.