Who do I contact for assistance with my Qantas Points queries in relation to my transaction?

If you have a query, please email your enquiry to enquiries@lottedutyfree.com.au or call 1300 388 937. The call centre’s operating hours are 6am-2pm Monday - Friday AEST/AEDT. Customers will need to provide their receipt number and the location in which the purchase was made for Qantas Points enquiries.