The item I ordered is the wrong shade/size/item, will you exchange it?

Exchanges are controlled and managed by the relevant Vendor and will be subject to the relevant Vendor’s terms of sale or other requirements. 
 
If you wish to exchange an item, please contact the relevant Vendor for assistance. 

Where you have purchased Lotte Duty Free goods, please contact enquiries@lottedutyfree.com.au 

Alternatively the Manager of the location to which you purchased the item(s) will gladly assist in resolving your concern.