Quick Tip:
Products that are “Unavailable for your flight", are usually unavailable as your flight is NOT within minimum buying window. Please select other flight to shop

The item I ordered is the wrong shade/size/item, will you exchange it?

Exchanges are controlled and managed by the relevant Vendor and will be subject to the relevant Vendor’s terms of sale or other requirements. 
If you wish to exchange an item, please contact the relevant Vendor for assistance. 

Where you have purchased Lotte Duty Free goods, please contact enquiries@lottedutyfree.com.au 

Alternatively the Manager of the location to which you purchased the item(s) will gladly assist in resolving your concern.

Please, mind that only logged in users can submit questions