Qantas Frequent Flyer FAQs
To earn Qantas Points on transactions online, you must add your Qantas Frequent Flyer number and Qantas Frequent Flyer surname during checkout.
Points will be credited to your Frequent Flyer account within 7 days of purchase and collecting your item/s.
- Online Limited Time Offer: Earn double Qantas Points (2 Qantas Points per $1 spent**) on every eligible purchase (usually 1 point per $1). Offer ends on 31 July 2025.
Limited time offer: **To earn Qantas Points, you must be a Qantas Frequent Flyer member. Members will earn 2 points per $1 spent (usually 1 point per $1 spent) on eligible products sold by Lotte Duty Free online between 12:01am (AEST) 4 June to 11:59pm (AEST) 31 July 2025. This promotion is not available for in-store purchases. To earn online a member must add their Qantas Frequent Flyer number and surname during checkout. Members can earn double Qantas Points on all eligible products. An eligible product is any product sold by Lotte Duty Free excluding products sold by JB Hi-Fi Concession stores, gift cards, and VUSH products. If you are unable to add your Qantas Frequent Flyer number and surname at the time of the transaction, you will be unable to earn Qantas Points. Points will be credited to your account within 7 days of purchase and collecting your items. Visit lottedutyfree.com.au/pages/qantas-frequent-flyer for full terms & conditions.
Yes, you can earn Qantas Points on eligible products up to 60 days before your departure. Simply place your order online along with your flight details. Then collect your items prior to your flight at the available locations. The Qantas Points will be awarded within 7 days of collecting your item/s.
If you have a query, please email your enquiry to enquiries@lottedutyfree.com.au or call 1300 388 937. The call centre’s operating hours are 6am-2pm Monday - Friday AEST/AEDT. Customers will need to provide their receipt number and the location in which the purchase was made for Qantas Points enquiries.
ONLINE
1. SHOP ONLINE
Add your favourite items to cart
2. ADD QFF MEMBERSHIP
Add your Qantas Frequent Flyer number during checkout
3. EARN
Qantas Points will be added to your Frequent Flyer account within 7 days of purchase and collecting your item/s
*To earn Qantas Points, you must be a Qantas Frequent Flyer member. Members will earn 1 point per $1 spent on eligible products online at Laneway Duty Free. To earn online a member must add their Qantas Frequent Flyer number and surname during checkout. Members can earn points on all eligible products. An eligible product is any product sold by Lotte Duty Free excluding products sold by JB Hi-Fi Concession stores, gift cards, VUSH products, tobacco and e-cigarette products. If you are unable to present your Qantas Frequent Flyer card at the time of the transaction, you will be unable to earn Qantas Points. Points will be credited to your account within 7 days of purchase and collecting your items. Membership, earning and using of Qantas Points are subject to the Qantas Frequent Flyer Terms and Conditions.
You can not earn Qantas Points on tobacco-related products, e-cigarettes, gift cards & VUSH products.