Collecting your items

Where can I collect my order from?

For Lotte Duty Free goods,proceed to the Collection counter in Departures or Arrivals Duty Free store from Melbourne Airport. Please be aware to collect your order you MUST be entering/leaving the international terminal of your airport

For Lotte Duty Free goods, proceed to the Collection counter in Departures or Arrivals Duty Free store from Melbourne Airport. Please be aware to collect your order you MUST be entering/leaving the international terminal of your airport.

I missed my pick up time what do I do?

Where you have purchased Lotte Duty Free goods, please contact enquiries@lottedutyfree.com.au

Do I need to bring my reservation confirmation email as proof of my reservation

Proceed to the Collection counter with your order confirmation and passport

Yes, please bring your order confirmation email and passport to assist with prompt collection of your goods.

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Collecting your items